Customer Service Assistant in our Retail Support Office
We have an exciting opportunity for you to join our Customer Service team at Frosts Woburn Sands.
We are a family owned British garden centre retailer steeped in history and expertise. Last year the Frosts brand celebrated 70 years in business. With four stores and a growing, inspirational multichannel retail offer, we are always looking for talented colleagues to join us on our journey that really puts the customer at the heart of everything we do.
Know the role
Our customers are at the heart of everything we do, which means that we try to get things right for them first time, every time. We are growing our multi-channel retail offer, and all of this means that we strive to make our customer’s journey with us something we’re proud of.
We’re an energetic, friendly team and we thrive in our ever-changing business. Whether we’re reviewing orders, answering queries, booking events, supporting colleagues or chatting to our customers on the phone we enjoy being part of the Frosts journey and being part of its success.
Reporting to the Customer Services Team Leader, the purpose of this role is to manage all customer enquiries, event bookings and exceptions, empathize with our customers in a friendly manner to support and understand the obstacles/exceptions that can occur within the journey of a customer and help to reduce/remove any impact to the customer.
You will need to correspond with customers and internal departments in a personalized, knowledgeable and helpful way. You will need to listen to our customers and understand how important a resolution is to ensure customer retention. You must remain customer focused always to provide the best service experience. You will need to capture all current issues and feedback to relevant departments.
Know what we’re looking for
We are passionate about our colleagues, they’re the future of our business, which is why we invest time and effort to find the perfect match. Communication is key to any role here as our colleagues continually build relationships with our customers and at all levels across the business.
We’re fast paced, so all colleagues need to be able to adapt to change quickly, be enthused and excited about what’s around the corner for us.
Some key skills that you need…
- Ability to put the customer first
- Proven previous experience in a customer service role (face to face or in a contact centre)
- Good PC, IT & typing skills
- Excellent written and verbal communication skills
- Able to work in a team
- Good attention to detail
- Flexible to work shifts including every Sunday
What’s in it for you
Extraordinary experiences are not only for our customers, but for our colleagues too. We offer all colleagues the chance to be part of our growing family where you can enjoy careers that provide inspiring experiences, exciting challenges and great benefits.
Frosts is committed to developing talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Living our values is essential to the way we work day to day, encouraging greater social responsibility amongst our colleagues. We are investing in a long-term approach delivering exceptional customer service, nurturing colleagues and inspiring change.
This role’s key benefits include a competitive salary and a generous staff discount.
This position is working a 10 day fortnight which includes working every other weekend (Tuesday and Wednesday off the following week when working the weekend)
Due to the seasonal peak times hours are as follows:
January, February October and November
9am - 5.30pm Monday to Saturday
9.30am - 4.30pm Sunday
March, April, May June, August, September and December
9am - 6pm Monday to Saturday
9.30am - 4.30pm Sunday
At Frosts your privacy is very important to us and we take all reasonable steps to protect any personal information you provide when applying for a position with us. Please be reassured we will securely dispose of all applications after 3 months.
Please note that due to the large amount of applications we receive we regret we cannot respond to unsuccessful applications.
Apply for this vacancy
Do you want to respond to this vacancy? Please fill out this form completely and your information will be sent to the garden centre.