Department Head

About Us

Frosts Garden Centres is a family business which is proud to have been recognised for style, expertise and quality for more than half a century. Our mission is to delight our customers with our beautiful products, knowledgeable guidance and outstanding customer service. Our four Garden Centres are visually stunning and year-round events create additional excitement and variety for customers and colleagues alike.

About The Role

We are currently recruiting for an exciting new role at Frosts, Woburn Sands. Our Department Heads will work throughout our garden centre, leading by example and coaching our colleagues to deliver friendly, knowledgeable and memorable service to our customers. 

The Department Head Accountabilities

  • Lead their team to deliver the highest standards of customer service, conduct and performance by role modelling the required behaviours, setting clear direction in an engaging manner and empowering and encouraging their team to achieve in all aspects of their role
  • Regularly review teams and individuals performance against targets, providing recognition as appropriate and driving improvement with regular and quality feedback
  • Create an environment where the team feel valued and able to contribute suggestions and ideas to improve service, environment and sales performance
  • Build collaborative relationships with colleagues – sharing best practice, driving performance, giving and receiving feedback and solving problems with a ‘one team’ culture

The Department Head Qualities

  • Strong interpersonal skills with the ability to communicate clearly and accurately with both customers and colleagues
  • Confident, friendly and engaging
  • Determined, passionate and driven to achieve results
  • Positive, energetic and proactive approach to leading a team
  • Ability to collaborate, influence and act with integrity

The Department Head Experience

Previous experience working in a leadership role within a retail environment essential  

HR Careers Application

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